I am committed to protecting your personal information and respecting your privacy.

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This Privacy Policy explains how I collect, use, and share your personal information when you visit the Site, sign up for my newsletter, or purchase original artwork and products.

For the purpose of data protection laws (including the UK GDPR and EU GDPR), the data controller is Gigi Francis, based in London, UK.

Privacy Policy - the basics

1. Information I Collect

I collect personal information that you voluntarily provide, as well as data gathered automatically when you browse the Site.

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a. Information You Provide Directly

• Newsletter Subscriptions: Email address, first name (optional).

• Ecommerce Purchases: Full name, billing address, shipping address, email address, phone number, and purchase details.

• Direct Enquiries: Name, email address, and any message details sent via contact forms or direct email.

Note on Payment Information: I do not collect, store, or process full credit/debit card numbers. All payments are processed securely through third-party payment providers, e.g. Stripe / PayPal / Shopify Payments.

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b. Information Collected Automatically

• Usage & Analytics Data: IP address, browser type, device information, pages viewed, time spent on pages, and referral sources, gathered via cookies and analytics software.

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2. How I Use Your Information

I use your personal data for the following specific purposes and legal bases:

• a. Order Processing & Fulfillment

• b. Newsletter & Email Updates

• c. Customer Support & Enquiries

• d. Website Analytics & Optimization

• e. Legal & Tax Compliance

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3. Sharing Your Information

I never sell or rent your personal information to third parties. I only share data with trusted service providers necessary to operate the website and business:

• Ecommerce & Hosting Platforms

• Email Marketing Services

• Payment Processors

• Shipping & Postal Services

• Analytics Providers

All third-party processors are strictly vetted to ensure they protect your data in compliance with relevant data privacy laws.

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4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember store items in your cart.

• Essential Cookies: Necessary for basic website functionality and security.

• Analytics Cookies: Help understand how visitors interact with the Site.

You can control or disable cookies through your web browser settings. Disabling essential cookies may affect website functionality.

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5. Marketing Communications

If you sign up for my newsletter, you will receive occasional updates regarding new collections, original artwork releases, shop updates, and exhibitions.

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any newsletter email, or by contacting me directly at contact@gigifrancisart.co.uk

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6. Data Retention

I retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Transaction Data: Retained for up to 7 years to comply with tax and legal accounting requirements.

• Newsletter Subscriber Data: Retained until you request to unsubscribe or delete your details.

• General Enquiries: Retained for up to 12 months following the resolution of the enquiry.

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7. Your Data Protection Rights

Depending on your location (including the UK, EU, and various US states), you have specific rights regarding your personal data:

• Access: Request a copy of the personal data held about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure ("Right to be Forgotten"): Request deletion of your personal data where legally permissible.

• Withdraw Consent: Withdraw consent for marketing emails at any time.

• Data Portability: Request transfer of your data to another service provider.

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To exercise any of these rights, please contact me at contact@gigifrancisart.co.uk

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